Last Updated: March 1, 2025
This Privacy Policy explains how Manx Crown Diamonds ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services.
Data Controller: Manx Crown Diamonds
Registration: IOM Company No. 137799C
Location: Isle of Man
Contact: andy@manxcrowndiamonds.com
We process your personal data under the following legal bases as permitted by Isle of Man Data Protection Act 2018:
| Data Type | Purpose |
|---|---|
| Name & Contact Details | Order processing, delivery, customer service |
| Billing Address | Payment processing and fraud prevention |
| Shipping Address | Product delivery |
| Payment Information | Processing transactions (handled by Stripe - not stored by us) |
| Email Address | Order confirmation, updates, customer support |
| Phone Number | Delivery coordination, customer service |
Stripe: Handles all card payments. Your card details go directly to Stripe and are never stored on our servers. Stripe is PCI DSS compliant.
Your name and delivery address are shared with courier services (e.g., Royal Mail, DHL) to deliver your orders.
We may disclose information if required by law, court order, or to protect our rights and safety.
We retain your personal data for:
Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Shopping basket, checkout, security | Session |
| Functional | Remember your preferences | 12 months |
| Analytics | Understand how you use our site | 26 months |
You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.
Under Isle of Man data protection law, you have the right to:
Request a copy of all personal data we hold about you.
Ask us to correct any inaccurate or incomplete information.
Request deletion of your data (subject to legal record-keeping requirements).
Object to our use of your data for marketing or legitimate interests.
Receive your data in a machine-readable format to transfer to another service.
Withdraw consent for marketing at any time (click "unsubscribe" in emails).
To Exercise Your Rights: Email andy@manxcrowndiamonds.com with your request. We will respond within 30 days.
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and report to the Isle of Man Information Commissioner if required by law.
Your data is primarily stored in the UK/Isle of Man. If we transfer data outside these regions (e.g., to payment processors), we ensure adequate protection through:
Our services are not directed at children under 18. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, contact us immediately.
Our website may contain links to third-party websites (e.g., social media). We are not responsible for their privacy practices. Please review their policies before sharing information.
We may update this policy to reflect changes in law or our practices. The "Last Updated" date will change accordingly. Significant changes will be notified via email.
Email: andy@manxcrowndiamonds.com
Phone: +44 7624 368505
Mail: Manx Crown Diamonds, Isle of Man
If you're not satisfied with our response, you have the right to lodge a complaint with:
Isle of Man Information Commissioner
PO Box 69, Douglas
Isle of Man, IM99 1EQ
Website: www.inforights.im
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